Introduction and Purpose of the Operational Manual

General Appearance and Cleanliness Standards for Employees

Rules and Procedures for Handling and Sourcing Food and Supplies

Cleaning and Sanitation

Safety and Security Procedures in the Workplace

Procedures and Tasks for Frontline Employees

Guide for Preparing Products and Beverages and Providing Services

Quality Standards for Core Services and Products

Equipment and Procedures for Operation, Cleanliness, and Preventive Maintenance

Requirements and Skills for Customer Service